Need to send your Personlised Garment back?

What items are non-refundable?

Products that have been personlised are unforuntely non refundable. unless the item has been made incorrecly on out part or damaged by us.

My Purchase is Damaged/Faulty what can i do?

We always try to ensure that our products are sent out in a perfect condition. However sometimes due to situations beyond our control.
 
Therefore if an item gets damaged during the delivery, your item may arrive in an unsatisfactory state. In the unlikely event that you receive a faulty or damaged item or your item is wrong please contact us at PrintsProUK@gmail.com as soon as possible and within 14 days of the receipt of your order. We will then look into the problem and get back to you with a response within 24 working hours.

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To help us respond quickly, please try to include as much

information as possible:

• Name
• Email Address
• Postal Address
• Problem with fault
• Photo of the faulty product*
• Replacement or Refund required?

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In the unlikelihood,

that item's personalisation has an error made by us a replacement or a full

refund will be issued depending on your preference. You must return the

original items unsued in the original box. A prepaid label will be issued

accordingly.

How long does my refund take?

If we receive all correct information, the original item and photographic evidence your refund will be processed within 48hrs and it may take 2-5 working days to appear in your bank account as a credit. We are unable to refund for a damaged/mistaken personalisation if you do not send back the original item (if requested by us).

If goods are returned we will issue a refund excluding postage and

packaging. The costs of returning goods will be paid by you.

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​Payment will be made within 14 days or earlier once we have

inspected the returned Product and are satisfied that it has been returned to

us in the condition required by above clause (on returns) above. The consumer

has a duty of care for the products during the cancellation period in order for

a refund to be given.



Un-received orders

If you have not received your item(s) and have taken into account lead times & delivery times, please contact your local sorting office even if you have not received a calling card please also check with neighbours to see if they received it on your behalf. If there is still no sign please contact us immediately. If your item(s) have not been returned to us, Royal Mail requires ten full working days from the day of dispatch to classify your item(s) as lost at which point a full refund or replacement will be given.